What are the shipping charges?
We offer FREE SHIPPING for all orders in India
Are there any duties and taxes applicable?
All of Laalzari orders are shipped internationally from our warehouse in Delhi, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, the customer will be responsible for paying these additional fees. Laalzari and the courier service takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
Can I change the shipping address of the order?
Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.
When will my order be delivered?
The estimated delivery time will differ with each order. Typically, we take around 10 -15 business days to deliver an order for our ready-to-ship category.
Laalzari’s wedding couture is made-to-order and takes 40 to 60 days for delivery, depending on the garment’s style and your location.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
Can I collect my online order from the Laalzari store?
Yes, you can collect your online order at any of Laalzari retail stores. Please ensure to contact our Customer Care Team and inform them about your preferred store for delivery within 24 hrs of placing the order. You can view complete list of stores on the homepage in the flagship stores section.
Can I book an order for delivery to more than one address?
No. You will need to place separate orders for different shipping addresses.
What if I am not available when the order is delivered?
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Mumbai. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!
How do I know what size to order?
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here or contact our customer care team for further assistance.
Do you offer made-to-order service?
Laalzari Bridal, Occasion wear and Ethnic wear are all made-to-order. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon.
For a ready to ship category, we do assist with minor alterations with respect to length or waist, only if the style permits. For further assistance, please get in touch with our Customer Care Team.
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.