FAQ
Q: How can I track my order?
A: Once you place your order, you get a confirmation on your registered email and contact number. If your number is on WhatsApp, we also update you there. Once we dispatch your order, you receive an AWB tracking number via SMS/Email/WhatsApp.
Q: When will I get my order?
A: We usually dispatch orders within 24–48 working hours after receiving confirmation from the customer.
Prepaid Orders: Dispatched within 24–28 working hours.
COD Orders: Sometimes during peak season, dispatch may get delayed by 1–2 working days.
📌 Working hours exclude Sundays & public holidays.
Q: I need to make changes in my existing order.
A: Please get in touch with our sales team at 📞 +91-8929172003.
Q: What if I don’t want delivery right now?
A: Simply call us at 📞 8929172003 and inform our team. We’ll hold the shipment for you.
Q: I forgot to use my coupon code, can I still apply it?
A: Yes, please get in touch with our team and they’ll help you out.
Q: Can I get my order delivered on priority?
A: Yes ✅. Please connect with us on 📞 8929172003 or ✉️ teamlaalzari@gmail.com.
Q: Can I change my style after placing the order?
A: Yes, you can. Contact us at ✉️ teamlaalzari@gmail.com or 📞 8929172003.
Q: Can I change the size after placing the order?
A: Yes, our team can assist you. Please contact 📞 8929172003.
Q: Can I arrange a call back?
A: Absolutely ✅. Share your preferred time and our team will call you back.
✨ Placing a New Order
Q: I want to place an order. How can I do it?
A: You can order directly on 🌐 laalzari.com by adding products to your cart, or call 📞 8929172003 and we’ll place it for you.
Q: Do you do customization?
A: Yes, but only for our designs. Small changes to existing designs can be done.
Q: I can’t find my size. What should I do?
A: Sometimes sizes go out of stock and may take a few hours to refresh. If your size is unavailable, contact our team for assistance.
Q: How long does delivery take?
A:
Tier 1 & 2 Cities: 3–5 working days
Tier 3 Cities & Others: 5–7 working days
📌 Delivery timelines are counted in working days (excluding Sundays & holidays) and may vary slightly during festive season due to high volume.
Q: I want delivery within 1–2 days.
A: Please connect with our sales team at 📞 8929172003.
Q: Are your products returnable?
A: Yes ✅. Customers can request a return or exchange within 48 working hours of receiving the product.
Item must be in original condition with tags/packaging.
Refunds are processed within 7–14 working days after inspection.
Return Options:
Self-return: Ship product to us at your own cost.
Pickup by Laalzari courier partner: Flat fee ₹250 will be deducted from refund.
Return Address:
Laalzari
Industrial Property Number 28, Devi Charan Aggarwal House,
A-28, 2nd Floor, Sector 63, Lohia Road,
Gautam Buddha Nagar, Noida, UP – 201301
Contact: ✉️ teamlaalzari@gmail.com | 📞 +91-8929172003
Q: Are items exchangeable?
A: Yes, exchanges are possible within 48 working hours of delivery, subject to stock availability.
Q: What is your contact number?
A: 📞 +91-8929172003
Q: Do you have offline stores?
A: No, we are currently an online-only brand.
Q: Do you ship internationally?
A: Yes 🌍, we ship worldwide.
Q: What is your return and exchange policy?
A:
Request return/exchange within 48 working hours of delivery.
Item must be in original packaging & condition.
Refund within 7–14 working days after we receive the product.
Return charges: Self-return (customer pays) or Pickup service (₹250 fee deducted).
Q: How can I contact customer service?
A: 📞 8929172003 or ✉️ teamlaalzari@gmail.com
Q: Do you accept Cash on Delivery?
A: Yes ✅ COD is available for most pincodes.
Q: Are the colors same as the pictures?
A: We ensure true-to-life photography. However, due to studio lighting, minor variations may occur.
Q: Can I arrange a call back from your team?
A: Yes, share your preferred time and our team will call you.
Q: Can I request priority shipping for a special occasion?
A: Yes, please contact 📞 8929172003 or ✉️ teamlaalzari@gmail.com for assistance.
Q: Do you provide gifting options?
A: Yes, we offer gift wrapping and personalized notes on request.