Return, Exchange & Refund Policy

Return, Exchange & Refund Policy

Please read this policy before placing your order. The timelines below explain each step, including when the refund period begins.

1. Request window

- You must raise a return or exchange request *within 48 hours of delivery*. This is a 48-hour period, not 48 working hours.
- You may send your request on a Saturday, Sunday or holiday to keep it within the 48-hour window. Our team will process it on the next working day.
- We cannot accept standard return or exchange requests raised after the 48-hour window.

2. Product condition and customized orders

- Returned or exchanged items must be in their original condition, with their tags and original packaging intact.
- Products customized at your request—including changes to length, size, colour, embroidery or any other detail—*cannot be returned for a refund*.
- An exchange for a customized product may be possible in some cases, depending on the extent of the customization. Please contact our team so we can assess your request. An exchange cannot be guaranteed.

3. How to return an eligible product

You can choose either of these options:

- *Laalzari pickup:* We will arrange a courier pickup. A *flat ₹250 will be deducted from your refund per order ID*, regardless of how many products from that order you return.
- *Self-return:* You can send the product to us yourself. *No ₹250 pickup fee will be deducted from your refund.* You will need to arrange and pay for the return shipping. We recommend using a trackable service and sharing the tracking details with us.

*Self-return address:*

Laalzari  
B-89 Ground Floor,
Sector 80, Noida, Phase 2
Uttar Pradesh – 201305

 4. Pickup, transit and refund timeline

These are separate stages. *The 7–14 working day refund period does not begin when your request is raised or when the courier picks up your parcel.*

  1. *Pickup:* For a Laalzari-arranged return, pickup is usually scheduled within *24–48 working hours* after we process your request. Saturdays, Sundays and holidays are non-operational days. A request received during those days will be processed from the next working day, usually Monday. 
  2.  *Return transit:* After pickup, the parcel usually takes around *4–5 days* to reach our workshop. Courier transit times may vary. For self-returns, the time depends on the courier you choose.
  3.  *Inspection and refund:* Once the product reaches our workshop, we inspect it for return eligibility. Please allow *7–14 working days from receipt of the eligible product at our workshop* for us to process your refund. Saturdays, Sundays and holidays are excluded from this period.

An approved refund will be sent *to your bank account*, not as store credit or a discount voucher. If you chose Laalzari pickup, the flat ₹250 per-order-ID fee will be deducted. There is no Laalzari pickup-fee deduction for a self-return.

5. Exchanges

For an eligible exchange, *we do not charge a pickup or redelivery fee*. Laalzari will arrange both the collection of the original product and delivery of the exchange product. Exchanges are subject to the requested product or size being available. The customized-product conditions in Section 2 also apply.

6. Contact us

To raise a request, contact us within the 48-hour window with your order ID and the item you wish to return or exchange:

*Email:* teamlaalzari@gmail.com  
*Phone/WhatsApp:* +91 89291 72003

If you received an incorrect, damaged or defective item, please contact us with your order details so we can review and resolve the issue. Your rights under applicable consumer law remain unaffected.

Please note that products customized as per your request (including size adjustments, embroidery, color changes, or any other modifications) are not eligible for return or exchange. Kindly review all customization details carefully before placing your order.